Introduction

Welcome to MADINA HOTEL & RESTAURANT. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, book rooms, order food, reserve tables, or use our services.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

Name, email address, phone number
Billing and delivery address
Date of birth (optional for special offers)
Profile picture (optional)

Transaction Information

Room booking details (dates, room types, special requests)
Food orders (items, quantities, preferences)
Table reservations (date, time, guest count)
Payment preferences (Cash, UPI, or other offline methods)

Usage Information

Browser type, device information, IP address
Pages visited, time spent on pages
Cookies and similar tracking technologies
Location data (with your permission)

How We Use Your Information

Service Delivery

Process bookings, orders, and reservations, and send confirmation emails

Customer Support

Respond to inquiries, resolve issues, and provide assistance

Service Improvement

Analyze usage patterns to enhance user experience and services

Marketing

Send promotional offers, newsletters (with opt-out option)

Security

Prevent fraud, protect accounts, and ensure platform safety

Legal Compliance

Comply with legal obligations and enforce our terms

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

Types of Cookies We Use:

Essential Cookies: Required for basic site functionality
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences (e.g., cart items)
Marketing Cookies: Track your visit to show relevant ads

How We Share Your Information

We do not sell your personal information. We may share your data with:

Service Providers: Delivery services, email providers, SMS service providers
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Servers

Encryption

Access Controls

Your Rights

You have the right to:

Access: Request a copy of your personal data

Correction: Update inaccurate or incomplete information

Deletion: Request deletion of your personal data

Opt-out: Unsubscribe from marketing communications

Portability: Receive your data in a structured format

To exercise these rights, please contact us at umarfarooqbhat94@gmail.com

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

MADINA HOTEL & RESTAURANT

Opp. Zum Zum Milk Factory, Sidco, Lasi Pora, Pulwama, Jammu and Kashmir, India, Pincode: 192305

9541460685

umarfarooqbhat94@gmail.com